Question 1

What is your Satisfaction Guarantee?

Accepted Answer

We guarantee that you will be fully satisfied with your cleaning. Our cleaners are hardworking, honest and good people. They take their jobs very seriously and will work very hard for your satisfaction. It is important to be realistic about the total number of cleaning hours required to complete everything you ask of the cleaners. Book the correct number of hours is necessary to complete a cleaning to a high standard of cleanliness. Good cleaning takes time and depending on the level of detail you require, the cleaning could take longer than your original booking. This is why we require clients to meet with our cleaners upon their arrival and do a walkthrough of the property to set expectations about everything you would like done during the cleaning. It’s important to also return back to your home before the cleaners have finished to authorize extra time as needed. If you are not satisfied with the results, please contact us within 24 hours to discuss. Your satisfaction is our top priority.

Question 2

Do you bring your own cleaning supplies?

Accepted Answer

We ask you to provide your preferred cleaning products to ensure we use what you trust and avoid cross-contamination or allergens. Let us know if you have specific preferences!

Question 3

Will I get the same cleaner every time?

Accepted Answer

We aim to send the same cleaner for recurring services for your comfort. However, every 6 months, we may introduce a new cleaner to maintain high standards and support our growing team.

Question 4

What are the costs of your cleaning services?

Accepted Answer

Request a free online quote on our website or call us with details about your home and the areas needing cleaning to get an accurate quote. Factors like clutter, pets, and lifestyle can affect the price.

Question 5

How many cleaners will come to my appointment?

Accepted Answer

For appointments up to 4.5 hours, we send one cleaner. For bookings over 5 hours, we send two cleaners (each working 2.5 hours). If you need more than two cleaners, please contact us with the details!

Question 6

How can I book a cleaning service?

Accepted Answer

Book a cleaning service through our website's contact menu, email us at vanessa@snscleanerscorp.com, or call +1 (416) 824-8553.

Question 7

How can I change or cancel my booking?

Accepted Answer

We strive to be extremely flexible to your schedules. Change the appointment date, start time or cancel free of charge right up until 48hr in advance of your scheduled cleaning. Let us know before 48hr in advance to avoid our $50 cancellation fee.

Question 8

How is pricing determined for cleaning services?

Accepted Answer

Our prices are based on the assumption that the property is in standard condition. If the space is heavily soiled, cluttered, or requires extra attention, both the cost and cleaning time may increase.
We always aim to be transparent and fair — that’s why we assess each space and inform you of any adjustments before beginning the job. The final quote depends on the actual condition of the home or business.

Question 9

What is your cancellation policy?

Accepted Answer

We understand that plans can change. However, to respect our team’s time and scheduling, the following cancellation fees apply:
 • If you cancel with less than 24 hours’ notice, a 50% cancellation fee will be charged.
 • If our cleaner has already arrived at your location or is at your door, you will be charged the full cleaning fee.
We recommend notifying us as early as possible to avoid any charges and to help us reschedule efficiently.

FAQ