FAQ

We guarantee that you will be fully satisfied with your cleaning. Our cleaners are hardworking, honest and good people. They take their jobs very seriously and will work very hard for your satisfaction. It is important to be realistic about the total number of cleaning hours required to complete everything you ask of the cleaners. Book the correct number of hours is necessary to complete a cleaning to a high standard of cleanliness. Good cleaning takes time and depending on the level of detail you require, the cleaning could take longer than your original booking. This is why we require clients to meet with our cleaners upon their arrival and do a walkthrough of the property to set expectations about everything you would like done during the cleaning. It’s important to also return back to your home before the cleaners have finished to authorize extra time as needed. If you are not satisfied with the results, please contact us within 24 hours to discuss. Your satisfaction is our top priority.

We ask our customers to provide their preferred cleaning products. This ensures that we use the products you trust and prevents cross-contamination or allergens between appointments. If you have specific preferences, please let us know!

We aim to send the same cleaner for recurring services to ensure familiarity and comfort. However, every 6 months, we may introduce a new cleaner to maintain our high standards and support our growing team.

To get an accurate quote for our cleaning services, please request a free online quote on our website or call us with details about your home and the areas needing cleaning. Factors like clutter, pets, and lifestyle can affect the price.

For appointments up to 4.5 hours, we send one cleaner. For bookings over 5 hours, we send two cleaners (each working 2.5 hours). Our team splits the total cleaning hours booked. If you need more than two cleaners, please contact us with the details!

You can book a cleaning service through the contact menu on our website, email us at vanessa@snscleanerscorp.com, or call us at +1 (416) 824-8553.

We strive to be extremely flexible to your schedules. Change the appointment date, start time or cancel free of charge right up until 48hr in advance of your scheduled cleaning. Let us know before 48hr in advance to avoid our $50 cancellation fee.

Our prices are based on the assumption that the property is in standard condition. If the space is heavily soiled, cluttered, or requires extra attention, both the cost and cleaning time may increase.

We always aim to be transparent and fair — that’s why we assess each space and inform you of any adjustments before beginning the job. The final quote depends on the actual condition of the home or business.

We understand that plans can change. However, to respect our team’s time and scheduling, the following cancellation fees apply:

• If you cancel with less than 24 hours’ notice, a 50% cancellation fee will be charged.

• If our cleaner has already arrived at your location or is at your door, you will be charged the full cleaning fee.

We recommend notifying us as early as possible to avoid any charges and to help us reschedule efficiently.